Global FAQ
I can't log in — "Invalid mobile number or password"
Three possible causes: wrong password (use the super-admin Reset flow), school marked inactive (super-admin pause), school scheduled for deletion (countdown visible at login). Read the exact error message — for the last two it includes the reason & days remaining.
A student "disappeared" — they don't show in any list
Three possible buckets to check: Archive → TC Issued (TC was issued); Archive → Alumni (Class 12 graduated); Archive → Unassigned (admitted but no class). Past data is never deleted — just bucketed.
Past year — can I view but not edit?
Yes, that's the default. Past years are read-only: open from Settings → Academic Years → tap the year. Every screen still works but writes are blocked. Turn on Correction Mode (with super-admin enable) for edits.
How long is data retained?
Forever, for active schools. A soft-deleted school (super-admin nuked) has 30 days of restorability; after that data is permanently purged by a nightly cron job at 02:00 IST.
Can I export everything?
Yes — Settings → Backup → Full. Downloads every table as CSV plus every photo / document as zip. Use once a week as your own DR copy.
Why can't I delete a student?
By design — student records preserve. Use Issue TC for students who left the school. TC keeps the record but moves them out of class lists, attendance, fees.
Two parents arguing — can both have logins?
One student → one login mobile (the primary contact). If both parents need access, share the same login or use the WhatsApp broadcast list for important updates.
Audit log — who can see what I changed?
Only the super-admin sees the global audit log. You see per-student audit (history tab on student profile). Audits are write-once — neither you nor super-admin can edit a past audit entry.
Phone has no internet — can I still mark attendance?
Not yet — every save needs network. We're working on offline-first attendance. Until then, mark when you have signal.
Need a feature that's not here?
Tools → Helpdesk → File a Feature request. Super-admin sees it on their inbox & queues it.